01How fast will I receive a reply?
We aim to respond to all inquiries within 24 hours on business days. WhatsApp is typically faster — often within a few hours during CST business hours.
02Can I request product samples first?
Yes — sample requests are welcome before any commitment. Mention it in your inquiry or check the sample checkbox in the form above. Shipping cost applies.
03What is the minimum order quantity (MOQ)?
MOQ varies by product line. We offer flexible policies for distributors new to our range. Share your target quantity and we'll advise what's feasible.
04Do you offer custom printing or sizing?
Custom dimensions, print, and branding are available on most product lines. Please specify your requirements in the inquiry form — include dimensions, logo files, and target volume.
05Which payment methods do you accept?
We accept T/T (bank transfer), L/C, and Western Union. Payment terms depend on order volume and relationship history. Details confirmed at quotation stage.
06How is shipping handled to SEA markets?
We ship via sea freight and air express to Vietnam, Thailand, Malaysia, Singapore, and Indonesia. We can ship FOB Suzhou or arrange door-to-door — discuss with your inquiry.